How the AI replies to your guests on Airbnb and Booking.com
What the AI knows, what it does when it does not know something, and how you take over a conversation whenever you want.
GuestChat blog
Guides and news on running short-term rentals with AI: guests, pricing, cleaning, smart locks and channels like Airbnb and Booking.com.
Automated messages: the ones worth having from day one
Three scheduled messages cover almost every question during a stay. When to send them and which tags to use.
The guest link: online check-in, virtual key and travel companions
What the guest sees when they open their link, how they identify themselves, what details they leave you, and how they share access with their companions.
Keyless entry with Nuki: a code for each guest
How to give each booking its own access code, open the door with the virtual keyring and let the cleaning team in without handing out codes.
Direct bookings: your own website and payments with no platform commission
Build your booking website in an afternoon, take payments with your own Stripe account and turn repeat guests into direct bookings.
Teach your assistant: what to do with the questions the AI cannot answer
Where to see what the AI could not answer, how to answer it in a minute, and how to stop it from asking you the same thing again.
Your own rules: how to tell the AI what to answer in specific situations
Twelve well-written instructions handle the special cases of your property. How to write them, order them and keep them from clashing.
What the AI knows about your property: how to write information that works
What to put in the detailed property information, how to organize it by topic and what happens when the text gets too long.
The AI tone: how it talks to your guests and what you can adjust
Why the AI style is the same on every account, what it always avoids when writing, and which part you do customize.
Guests who speak other languages: what the AI translates and what you should check
The AI replies in the guest's language, you read it in yours, and your replies are translated when you send them. Here is how it all fits together.
When the AI hands a conversation over to you, and how to find out in time
The situations where the AI doesn't decide on its own, how it alerts you in each one, and what to check first when you open the dashboard every morning.
Emergencies at your property: what the AI does and what you need to set up
How the AI spots a serious message, who it alerts, what it tells the guest, and the settings worth getting ready today.
The AI pause: what happens when you reply to a guest yourself
The difference between the short pause and turning the AI off, how it shows on the dashboard, and how to turn it back on without leaving messages unanswered.
Arrival instructions that don't trigger questions
How to fill in Access & Entry, the building entrance photos and the garage details so the guest arrives without having to message you.
What to do if your Nuki lock won't open: what happens behind the scenes and your plan B
How the system retries, what it tells the guest, how it alerts you, and what to have ready so a failure never leaves anyone stuck outside.
Late check-out and early check-in: how to decide, what the AI does and how to keep clear of the cleaning
The three options in the property profile for arriving early and leaving late, what the AI does with Turno, and how to adjust the virtual key when you say yes.
Organize cleanings with Turno: times, work hours and automatic assignment
How to set times for each property, each cleaner's hours and automatic assignment, and how to read why a cleaning starts late.
Guest reports: how to reply quickly and well, even from your email
What each report includes, how to reply in your own words so the AI writes it up, and when to pause the AI after replying.
Reply to reviews with AI help: draft, publish and automatic replies
How to read your Airbnb and Booking.com reviews in one place, prepare replies with AI, and when to turn on automatic replies.
Automated message flows: four ready-made sequences to turn on
What each ready-made flow includes, when each message goes out, and how to adapt it to your property without starting from scratch.
Tags, times and channels: the details that make an automated message arrive right
Which tags exist, which one to use with care, how times are calculated, and why a message might not go out through a channel.
Farewell on departure day: the AI says goodbye based on how the stay went
When the automatic farewell gets written, why it isn't a template, and when it stays quiet so you can say goodbye yourself.
During the stay: the message that fixes problems before they end up in a review
Why asking mid-stay works, when to do it, and how to use the guest's mood and reports to act in time.
The conversations inbox: all of a guest's channels in one place
How each guest's tabs are organized, what the All view is for, and how to work through the inbox without missing messages.
The guest's own chat: what it is, how they get to it and what they can do there
The 24h chat the guest opens from their personal link: how you send it to them, photos and location, and how it differs from the booking site's chat.
Bookings from your website: how the email conversation with the guest works
A guest who books on your website replies to their email, and the AI or you answer from the dashboard. What it looks like and what to check.
Arrivals: the screen for planning your day without surprises
Who checks in today, who is staying and who leaves, and the actions on each guest's card so you can sort things out without leaving it.
A complete property profile: section by section, and what to fill in first
The eleven sections of the property profile, what each one is for, and the order we recommend to get it ready in one afternoon.
House rules that guests actually follow: where to write them and how the AI passes them on
How to word your rules so guests read them, which parts of the property profile to put them in, and how the AI answers when guests ask.
Managing remotely: what you can handle from your phone without opening the dashboard
The alerts and links that let you answer reports and questions from your email, give access to whoever is helping, and hear about anything urgent.
Your first week with the AI turned on: what to check each day
A seven-day plan to turn the AI on calmly, read what it answers, fix the property profile and then roll it out to all your apartments.
Guests with pets or children: how to make it clear in your property profile so the AI answers correctly
The policy boxes, family amenities, bedrooms and your own rules that prevent misunderstandings.
Local recommendations: get the AI to suggest your places, not the usual ones
How to write your local recommendations so the AI uses them before generic ones, and what to include so they are actually useful.
Connect Airbnb, Booking.com and Vrbo step by step
What each booking site needs to connect, what to do before you start, and the two final steps almost everyone skips.
What each channel status means and how to fix it
Green, amber or red: how to read the Booking channels grid and which button to press in each case so the booking site gets your prices.
Switching from another channel manager without double bookings
The order for moving your booking sites from another program to GuestChat while reducing the risk of losing bookings or selling them twice.
How to avoid double bookings across booking sites
What protects your calendar from selling the same night twice, what alerts you if it happens, and the habits that prevent it at the root.
The channel calendar: change prices and dates by range without fear
How to change the price and availability of many nights at once, touching only what you want, and publish it to all your booking sites.
Minimum stay, maximum stay and no-arrival days: when to use each one
The restrictions that prevent one-night gaps and arrivals on bad days, how to set them by date range, and the mistakes that cost you occupancy.
Base price, weekend price and booking window
The three settings that shape your calendar before you touch any single day: what each one does and what happens when you change them.
Markup per channel: charge more where you pay a commission
Raise your price only on the booking sites that take a commission, without touching your calendar, and why it makes your direct bookings more attractive.
Extra charges: cleaning, pets and extra guests on each booking site
Which charges you can set up, which booking sites get them automatically, which ones you have to enter in the extranet, and how your website uses them.
Your Airbnb cancellation policy, changed from the dashboard
Which Airbnb levels you can set without leaving the dashboard, when each one makes sense, and how to also offer a non-refundable rate.
Dynamic pricing with PriceLabs: connect it without getting lost
How to turn on PriceLabs from Apps, what to do with your key, and how to try it on a single property before rolling it out to all of them.
Who sets the price: your calendar or the external tool
What changes when you turn on derived prices, how to decide it per property or for the whole account, and what always stays yours.
Closing dates: a weekend, a season, or from a given day onward
The three ways to stop selling nights on all your booking sites at once, how to reopen them, and what never gets reopened.
Manual bookings: creating them, changing their dates and early departures
For the guest who calls you on the phone or the friend staying for a week: how to record it properly so it blocks all your booking sites.
All bookings: find any booking in seconds and read its details properly
The full history, canceled bookings included: useful filters, search by phone or reference number, and how to read what you are left with from each booking.
Your booking website: design, text and sections that win guests over
A walk through the steps of My website, what to write in each one so visitors book, and how to publish with no surprises.
Your website photos: where to get them, which to use and in what order
The four ways to add photos to your website, why the first one matters more than all the rest, and which photos you should never publish.
Your website on your own domain, without knowing what DNS is
How to point the domain you already bought to your booking website in three steps, with the security padlock added automatically.
Deals and discount codes on your website: when to use each one
The difference between an automatic deal and a code, how to limit them by dates and nights, and ideas that fill gaps without giving away your margin.
Cancellation policy on your website: what to choose and how money is refunded
The three policies for direct bookings, what the guest sees before paying, and how refunds work when someone cancels.
What guests see when they book on your website, from search to cancellation
The full journey of a direct booking seen from the other side: calendar, payment, email and the page to view or cancel.
Reviews on your website: asking for them, moderating them and publishing them honestly
How to collect reviews on your own website without letting spam in, how to add the ones you get by email, and what never to do.
Connect Stripe to charge your guests, with no middleman
How to connect your own Stripe account, what each status means, and what changes on your website and in your manual bookings.
Your subscription in order: card, invoices and tax details
Where to change your card, download your subscription invoices, fill in your tax details, and what to do if a payment fails.
Income reports: what you keep after commissions, by channel and by property
How to read the Income figures, what each card counts, how to compare channels and properties, and the traps when reading a month.
Your first property with the guided setup: what each step asks and why
The setup walkthrough explained step by step, what it checks at the end, and the three details that cause the most trouble if left empty.
Adding a new property without forgetting anything
The complete checklist for adding an apartment to your account: profile, channels, prices, lock, cleaning and website, in the order that avoids surprises.
The affiliate program: recommend GuestChat and get paid for it
Who can join, how your link works, when each commission is paid, and the rules worth reading before you share anything.
High-season checklist, one month ahead
What to review in your channels, prices, restrictions and website before summer or any busy season begins.
Low season: long stays, deals on your website, or closing
Three strategies for the slow months with what you already have in your dashboard, and how to choose between filling up, getting longer stays, or closing.